Privacy Policy

1.Our Commitment

Platinum Cutz & Style Pte Ltd ("Platinum Cutz", "we", "us") is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This policy explains how we collect, use, disclose, and protect your information when you use our services or join the Platinum Club.

2.Information We Collect

• Identity Data: Full name as provided during registration.
• Contact Data: Mobile number and/or email address.
• Authentication Data: OTP verification records. We do not store passwords.
• Activity Data: Visit history, points balance, booking records, and referral activity.
• Device Data: Browser type, IP address, and session identifiers for security purposes.

3.How We Use Your Data

We collect and use your data for the following purposes:

• ✦To manage your Platinum Club membership and points balance.
• ✦To send secure OTPs for account access and verification.
• ✦To process bookings and service transactions.
• ✦To send appointment reminders, rewards notifications, and member communications.
• ✦To notify you of exclusive offers, new services, and relevant updates (with your consent).
• ✦To comply with legal and regulatory obligations in Singapore.

4.Data Storage & Security

• Storage: Your data is stored on secure servers hosted by Supabase (PostgreSQL). Data is encrypted at rest and in transit.
• Retention: We retain your data for the duration of your membership and up to 5 years after account closure, as required by Singapore law.
• Third-Party Processors: We share data only with processors necessary for operations: Resend (email delivery), Meta (WhatsApp API), and Supabase (database). We do not sell your personal data.

5.Cookies & Analytics

Our website uses essential cookies to maintain your session. We may use analytics tools to understand site usage and improve our services. You can disable cookies in your browser settings, though this may affect some functionality.

6.Your Rights Under PDPA

As a data subject under Singapore's PDPA, you have the right to:

• ✦Access the personal data we hold about you.
• ✦Request correction of any inaccurate or incomplete data.
• ✦Withdraw consent for marketing communications at any time.
• ✦Request deletion of your account and associated data.

7.Contact & Complaints

To exercise any of these rights, or if you have questions or concerns about how we handle your data, please contact our Data Protection Officer at contact@platinumcutz.sg. We will respond within 10 business days.